Before you install new software, first remove the existing software to make sure that you have only the latest software and driver installed on your computer. Follow these steps to uninstall the existing software, and then install the latest HP software and driver
on window option
Search and click on the control panel option.
Click on uninstall the program.
Choose the software and uninstall it.
Disconnect the printer, and then restart your computer.
Some of the problems also arise because of installation errors. While installing or setup up the printer. Read the instructions carefully and follow them strictly. Connect the wire properly at their place.
For More Details: 123.hp.com/setup